Frequently Asked Questions

What is included in the price?

Your Átak car rental quote takes into account all mandatory charges corresponding to your reservation criteria. This quote generally includes the following items:

  • 24% Local VAT
  • Unlimited mileage/km
  • Airport surcharge if applicapable
  • One-way charge  if applicapable
  • PAI (Personal Accident Insurance)
  • Third party liability insurance
  • Collision Damage Waiver (“CDW”)

The CDW excess amount displayed at time of reservation indicates the maximum amount of money you are liable for, in the event of damage to or theft of the vehicle. This excess amount may be lowered by purchasing optional Super Collision Damage Waiver (“SCDW”) at time of reservation or during pick-up.

 

I don’t want any unpleasant surprises at check out - are there any compulsory additional taxes or surcharges

Your rental quote takes into account all charges corresponding to your reservation criteria. The list of these charges are printed on the reservation confirmation. The rates are guaranteed for the rental associated to the confirmed booking. Only specific compulsory charges such as Airport, Ecological surcharges (when excluded from the product) and country governmental taxes may vary until the renting period.

 

Can I check rates without making a reservation?

You may request a quotation and check vehicle availability without making a reservation. Complete only the entry page on our website and click on “Select a Vehicle”. If you wish to make a reservation at this time and with these details simply continue by pressing the "Book Now" button.

 

How will I know that my reservation is confirmed?

At the end of the reservation process you will receive a "Reservation Confirmation" page with the reservation number indicated. You will also receive a confirmation e-mail containing the details of your reservation within 24 hours. You should print these and keep them for your records.

 

Is it possible to modify / cancel my reservation after it is confirmed?

Yes, we allow you to modify or cancel your reservation after it is confirmed, see detailed information under Terms and Agreement. You simply need to send us an email and our sales representative will assist you. For changes to reservations made via a Travel Agency, please contact the relevant agent. You will receive a confirmation of amendment or cancellation by e-mail. You should print these and keep them for your records.

 

Can I book additional extras or equipment?

Yes, you can book additional extras online. They involve extra cost and are subject to availability.

 

How do you protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

 

How is my rental rate calculated?

Your total rental rate is calculated based on the information provided at time of booking. THe quoted total rate will include any extras you select during the booking process. Our counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car.

 

I would like to have details of excesses, their amount and how I will be charged in the event of damages?

Excesses will vary, depending on the vehicle category. Our staff, either in the Reservations Department or at the counter, will be happy to inform you about the excess corresponding to the vehicle category you wish to rent. If new damage is noted when the vehicle is returned, you will be charged the corresponding amount and should the final repair cost (including any applicable administration or immobeilisation charges) be lower than the excess charged, the difference will be reimbursed. If we are able to recover the costs of its damage from a liable Third Party, you will be reimbursed in full. 

 

How can I locate the closest Átak Iceland car rental location?

We have an office in the international airport at Keflavik and in Reykjavik.

 

Do you offer a shuttle service?

Yes, hotel and guesthouse pick-up is free of charge within city limits at all of our locations.

 

What vehicles are available in a given station?

All the vehicles available at a given station are displayed in the Reservation screen in our site. The available cars are displayed according to their immediate confirmation. Some car groups and/or extras can´t be booked within 48h.

 

Can I have the confirmation of the vehicle I want?

If the chosen car is in the immediate booking part, it is automatically confirmed. The confirmation is about the category only. Please observe that we only guarantee the category reserved and not the model.