atak (at) atak (dot) is
(+354) 554-6040
1Select a car
2Insurance and Extras
3Check out

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Frequently Asked Questions

What is included in the price?

Your Átak car rental quote takes into account all mandatory charges corresponding to your reservation criteria. This quote generally includes the following items:

  • 24% Local VAT
  • Unlimited mileage/km
  • Airport surcharge if applicapable
  • One-way charge  if applicapable
  • PAI (Personal Accident Insurance)
  • Third party liability insurance
  • Collision Damage Waiver (“CDW”)

The CDW excess amount displayed at time of reservation indicates the maximum amount of money you are liable for, in the event of damage to or theft of the vehicle. This excess amount may be lowered by purchasing optional Super Collision Damage Waiver (“SCDW”) at time of reservation or during pick-up.

 

I don't own a credit card

We require a credit card when you pick up the car to guarantee the rental agreement. The person that pays for the car must own the credit card that is used to guarantee the rental agreement. If this is not the same person as the driver, we will list the driver as an extra driver.

If you only have a debit card, we accept debit cards that have the 16 digit number on the front if you also buy our Platinum Insurance package for the duration of your rental period.

 

I don’t want any unpleasant surprises at check out - are there any compulsory additional taxes or surcharges

Your rental quote takes into account all charges corresponding to your reservation criteria. The list of these charges are printed on the reservation confirmation. The rates are guaranteed for the rental associated to the confirmed booking. Only specific compulsory charges such as Airport, Ecological surcharges (when excluded from the product) and country governmental taxes may vary until the renting period.

 

Can I check rates without making a reservation?

You may request a quotation and check vehicle availability without making a reservation. Complete only the entry page on our website and click on “Select a Vehicle”. If you wish to make a reservation at this time and with these details simply continue by pressing the "Book Now" button.

 

How will I know that my reservation is confirmed?

At the end of the reservation process you will receive a "Reservation Confirmation" page with the reservation number indicated. You will also receive a confirmation e-mail containing the details of your reservation within 24 hours. You should print these and keep them for your records.

 

Is it possible to modify / cancel my reservation after it is confirmed?

Yes, we allow you to modify or cancel your reservation after it is confirmed, see detailed information under Terms and Agreement. You simply need to send us an email and our sales representative will assist you. For changes to reservations made via a Travel Agency, please contact the relevant agent. You will receive a confirmation of amendment or cancellation by e-mail. You should print these and keep them for your records. Our cancellation policy is as follows:

  • If you cancel up to 2 days (48 hours) prior to pick up you get full refund (100% refund).
  • If you cancel less than 48 hours before pick up you will not get a refund (0% refund).
  • No shows are not refunded (0% refund).
  • If you pick up the car but decide to drop off early, we do not refund the unused, or partly used rental day(s) unless amendments to booking or cancellations have been made prior to the pick-up date.

 

Can I book additional extras or equipment?

Yes, you can book additional extras online. They involve extra cost and are subject to availability.

 

How do you protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of a transaction. The system uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

 

How is my rental rate calculated?

Your total rental rate is calculated based on the information provided at time of booking. THe quoted total rate will include any extras you select during the booking process. Our counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car.

 

I would like to have details of excesses, their amount and how I will be charged in the event of damages?

Excesses will vary, depending on the vehicle category. Our staff, either in the Reservations Department or at the counter, will be happy to inform you about the excess corresponding to the vehicle category you wish to rent. If new damage is noted when the vehicle is returned, you will be charged the corresponding amount and should the final repair cost (including any applicable administration or immobeilisation charges) be lower than the excess charged, the difference will be reimbursed. If we are able to recover the costs of its damage from a liable Third Party, you will be reimbursed in full. 

 

What is not included in the insurance self-risk / deductible amounts?

The renter is always responsible for damages which are not covered by any of our insurance. Examples of this are:

  • Damages caused to the underside and the top of the vehicle
  • Damages caused when driving off road or through waters and rivers
  • Damages caused to the tires or the wheels of the car (unless you have (TI) tire insurance)
  • Damages caused by the wind blowing up the door
  • Damages caused by negligence or driving while intoxicated
     

Please also note that towing and rescue is never included in self risk/deductible.

For a full list of what is not covered as well as details about our Insurance check out our Terms page

 

How can I locate the closest Átak Iceland car rental location?

We have an office in the international airport at Keflavik and in Reykjavik.

 

Do you offer a shuttle service?

Free shuttle service goes every fifteen minutes around-the-clock between airline terminals and to rental car lots.  When you exit the customs area, continue straight ahead and outside the airport entrance. From there, you walk through a covered footpath and at the end of the path you will find the shuttle service.  (Yellow shuttle bus).  Our rental office is located very close to the airport (3rd stop).

 

What vehicles are available in a given station?

All the vehicles available at a given station are displayed in the Reservation screen in our site. The available cars are displayed according to their immediate confirmation. Some car groups and/or extras can´t be booked within 48h.

 

Can I have the confirmation of the vehicle I want?

If the chosen car is in the immediate booking part, it is automatically confirmed. The confirmation is about the category only. Please observe that we only guarantee the category reserved and not the model.

 

Where can I see information about road conditions and weather in Iceland?

Please visit these helpful sites before driving in Iceland.

For weather alerts and safety information visit www.safetravel.is
Weather forecast from the Icelandic Met Office can be found at http://en.vedur.is
Road conditions and wind speed in real time at www.road.is
Road web cameras around the country can be viewed here www.road.is/travel-info/web-cams.