Frequently asked questions

• Driver must be at least 18 years old. The driver must hold a valid licence throughout the period stated in the rental agreement. 
• For small cars: Drivers who are under 20 years old are subject to an additional young driver fee.
• For Minibus and SUV’S: Drivers who are under 23 years old are subject to an additional young driver fee.
• All drivers are required to present an appropriate driving license, valid for the car rented at the beginning of the rental and a valid passport. Both ID´s will be scanned and may be kept up to two years. Copies are not accepted.
• We accept all driving licenses issued by countries within the EU and USA/Canada. If you are from a country outside those regions, we will accept your driving license if it has a license number, your photo, a valid date and is in roman alphabet. If your driving license does not fulfil those requirements, you will need an international driving license to drive in Iceland.
• Icelandic law applies to the driver.

If you are not present at pickup this is not possible.

If you are present with no intension of driving the car, we will list the driver as extra driver. 

Just keep in mind that all drivers and extra drivers must be present at pick up to sign the rental agreement. 

Credit Cards:

We accept major credit cards: American Express, Diners Club, Mastercard, Visa. 

Debit Cards:

All debit-, debit/credit- or prepaid cards are accepted if a 15-16-digit number is displayed on the card. 

No Security deposit is taken from the card at arrival.

Please note:

The cardholder must be the registered renter on the rental agreement.

If the card or card holder is not present at pick up, we will need another card to pay for the booking as well as guarantee for the rental agreement, otherwise we are not able to deliver the car. The cardholder of this new card will be the renter, their card will be charged for the booking and the older card will be refunded.

Keep in mind extra-drivers must be present to sign the rental agreement at pick up.

The card used must be valid for 90 days after the rental period ends.

Yes, you can modify or cancel your reservation after it is confirmed, you simply need to send us an email to our customer service representative.

For changes to reservations made via a travel agency or third-party broker, please contact the relevant agent.

Our cancellation policy is as follows:

• All cancellations made prior pickup are 100% refunded.
• No shows are not refunded (0% refund)
• If you pick up the car but decide to drop off early, we do not refund the unused, or partly used rental day(s) unless amendments to booking or cancellations have been made prior to the pick-up date.

We guarantee the vehicle group you booked or car in similar size.

You can book additional extras online or at the counter, they involve extra cost and are subject to availability. 

Please view our Extras page for details. 

You can use third party coverage.

Pay attention to the following:

• Contact your third-party insurance company for your insurance details.
• You will first pay the car rental for any damage according to our terms and conditions and then claim your cost to your insurance provider

Átak has put together insurance packages so you can have better coverage for lower rates, please review our Insurance page for more details.

Terms page.

Yes we do !

Between 06:00 and 18:00 free shuttle bus drives from the terminal and to rental car locations/offices at KEF International airport 

From 18:00 to 20:00 you must call us if you need a pickup, our phone number is +354 554 6040. 

If weather is fine, our rental office is in walk away distance from the airport, see map here.

24 December

Keflavík office open 06:00 - kl 16:00 

25 December

Keflavík office open 07:00 - 16:00

26 December

Keflavík office open 06:00 - 20:00 

31 December

Keflavík office open 06:00 - kl 16:00 

1 January

Keflavík office open 07:00 - 16:00 

We have an office at the international airport, Keflavík, Arnarvöllur 4b.

Free Icelandic water, best water in the world and you should use the opportunity to fill up you bottle.

Free coffee

Seating area with free WIFI

Information screens

Yes, you must check that the vehicle condition report reflects the actual vehicle condition. If an apparent damage is not listed, please proceed to our employee to update the vehicle condition report.

We encourage customers to take pictures/videos of the vehicle at check out and check in.

All our cars have studded/spiked winter tires during the winter months, more specifically from November 1st until April 15th. 

Snow chains are not commonly used in Iceland, and we do not offer them at the car rental.

You will need to present the following when you pick up the car:

• Your passport.
• Your booking confirmation/voucher.
• Physical driving license (or international license) for the car group you have booked.
• Credit or debit card. 

Extending the rental duration is possible at time of check-out or during the rental, subject to our acceptance, vehicle availability and extra payment.

Reservations will be honoured for a period of two hours after the confirmed pick up date and time during normal business hours. Let us know right away if you are late, then we will keep the car waiting for you.

If your car breaks down, please call us immediately, the phone number is located at the top of the rental agreement.

We will decide the best course of action depending on the level of breakdown.

If the car can be repaired, we will guide you to the nearest service garage where the car will be inspected.

In cases of complete breakdown, we will bring you a new car as fast as possible.

We always try to find the best and fastest solution for both parties.

We have service contacts all around the country.

List of our emergency’s contacts here.

Included in all rentals is fuel discount key/fob.

This key is only usable at Olís/Ób gas stations.

With this key you get:

Discount of every litre of fuel (self service).

Discount at the service station restaurant.

How to find nearest gas station.

All over Iceland there are parking lots that you must pay to park in.

A large percentage of renters receive a speeding or parking fine during their visit because of uncertainty with Icelandic law and regulations.

We collect a payment for every unpaid ticket/fine we received plus a service fee of 2.990 ISK for each ticket/fine.

Road tolls, parking and entrance fees are charged electronically in certain areas. Make sure to follow parking instructions and pay when required. 

Here is a list of most common areas:

Reykjavík capital city, more info here.

Akureyri city, more info here.

Skaftafell, Vatnajökulls national park, more info here.

Seljalandsfoss waterfall, more info here.

Þingvellir national park, more info here.

Fagradalsfjall (volcano), more info here.

Lukkutangi (Seal beach), more info here.

Jökulsárlón (Glacier lagoon), more info here.

You can use an app or pay online to pay for parking in most areas.

There are two apps available that cover most parking spaces:

Parka (link here)

Easy park (link here).

Our fleet is 100% smoke and vape free.

An extreme cleaning fee will be charged if the non-smoking policy is violated.

Vadlaheidargong tunnel is a new 7,5 km tunnel, located on the ring road close to Akureyri in Northen Iceland. 

There is a toll for driving through the tunnel which can only be paid online. If you pay within 24 hours, before or after your passing through the tunnel, there will be no fine. 

Please note that if you do not pay online the car rental will be notified and will charge your credit card for the fare plus the service fee.

More information about the tunnel and how to pay can be found here.

We recommend checking weather and road condition before you start your day.

• Safetravel.is for weather alerts and safety information, www.safetravel.is
• Weather forecast from the Icelandic Met Office, http://en.vedur.is
• Road conditions and wind speed, updated every 10 minutes, www.road.is
• Real time web cameras around the country, https://vegasja.vegagerdin.is/eng/

Please call our service centre + 354 554 6040

In case of a severe accident or injuries please contact the police at 112.

Full to full policy!

Vehicles are supplied with a full tank of fuel, and you must return the vehicle with a full tank at the end of rental.

For any missing fuel there is charge plus a service fee.

You can return your vehicle when the location is closed, however out-of-office fee will apply. The vehicle will remain your responsibility until it has been checked by our representative the next morning.

We have a key drop box inside the entrance on the right.

The shuttles bus runs between 06:00 and 18:00.

You need to return the car at our office at Keflavik airport.

Arnarvöllur 4b

235 Reykjanesbær

When dropping off your rental we suggest you do it 3 hours prior to your flight.

Please make sure you have all your items with you.

We offer you 60 minutes grace period after the agreed end rental time.

If you return the car more than 60 minutes late, your will be charged for an extra day, each day starting after that counts as rental day. 

Our rates are daily rates including insurance and all extras.

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You can contact us by email regarding any items left behind in the car and we will do our best to help you reclaim them.

We cannot be held responsible for items left in the vehicle at the end of the rental.

We charge shipping and service fee.

There is a service fee for all fines or charges that result from renter’s use of the vehicle.

This includes:

Damage handling.

Lost and found.

Missing fuel.

Parking fines.

Speeding tickets.

Tunnel tickets.